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FAQ

Frequently Asked Questions

In case you find difficulties in watching the match or face other problems, please advice underneath questions and answers.

Is this the first time you visit livestream.schaatsen.nl?
To order and watch the match, you have to fill out the registration form. Go to the homepage and click on the visual of the day of your choice and follow the next steps. Choose the right ticket and settle your payment by iDeal or PayPal.

Did you forget your password?
You may reset your password here.

Have you ordered a match before and face login problems?
In this case, please click here.

Have your settled a payment but received no footage?
Wait 10 seconds and in case you still don’t receive footage, leave your web browser and erase your history. For each browser you find instructions how to erase your web browsers: Firefox klik hier, Chrome klik hier, Edge klik hier.

Is your question not answered by any of the above instructions?
Contact the service desk livestream@schaatsen.nl and we try to help you as soon as possible.  

Please notice: you may only follow the match by a maximum of two devices. Do your face login problems? Log out atlease one device and try again.

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